ESSWEB LTD ("ESSWEB," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website at https://www.essweb.online or use our social media management services (collectively, the "Services").
By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
1.1 Information you provide
- Contact information — name, email address, phone number, company name, and role when you submit a form, subscribe to our newsletter, or contact us.
- Billing information — name, billing address, VAT/Tax ID, and payment details processed through our PCI-DSS compliant card-payment gateway. We do not store full card numbers, CVV codes, or other sensitive cardholder data on our servers.
- Service information — content, assets, brand guidelines, and platform access credentials you share with us to deliver the Services. We only collect what is strictly necessary.
1.2 Information collected automatically
- Usage data — pages viewed, time spent, referring URL, device type, operating system, and approximate location (derived from IP address).
- Cookies and similar technologies — see our Cookie Policy for details.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the Services;
- Communicate with you about your account and our Services;
- Process payments and prevent fraud;
- Send service updates and, with your consent, marketing emails;
- Comply with legal obligations and enforce our Terms of Service.
3. Legal Bases for Processing (GDPR)
For users in the European Economic Area, the United Kingdom, and Switzerland, we rely on the following legal bases:
- Performance of a contract — when processing is necessary to deliver our Services.
- Consent — for marketing communications and non-essential cookies.
- Legitimate interests — for security, fraud prevention, and improving our Services.
- Legal obligation — when required by applicable law.
4. How We Share Information
We do not sell or rent your personal information. We share it only with:
- Service providers — vendors that help us deliver the Services (e.g., hosting, analytics, email, payment processing). All providers are bound by confidentiality and data protection agreements.
- Social platforms — when you authorize us to manage your accounts on Instagram, Facebook, TikTok, LinkedIn, YouTube, or similar platforms.
- Legal and safety — when required by law or to protect our rights, users, or the public.
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users.
5. Data Retention
We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Account and billing records are retained for at least 7 years to comply with applicable tax and accounting laws.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your information (subject to legal limits);
- Object to or restrict certain processing;
- Request portability of your data;
- Withdraw consent at any time, without affecting prior processing;
- Lodge a complaint with your local data protection authority.
To exercise any of these rights, email us at hello@essweb.online. We will respond within 30 days.
7. International Transfers
We are based in the United Kingdom. Where personal data is transferred outside the UK or the European Economic Area, we rely on appropriate safeguards such as the UK International Data Transfer Agreement (IDTA), UK Addendum to the EU Standard Contractual Clauses, or transfers to jurisdictions covered by an adequacy decision.
8. Security
We implement industry-standard administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS/SSL), access controls, and regular security reviews. No method of transmission is 100% secure, but we work hard to protect your data.
9. Children's Privacy
Our Services are intended for users aged 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, contact us and we will promptly delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email or via a prominent notice on the website. The "Last updated" date at the top reflects the most recent revision.
11. Contact Us
Questions about this Privacy Policy? Contact our team at hello@essweb.online or by mail:
ESSWEB LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom